• Rates may change without further notice.
  • Additional charges apply for shipments being delivered to multiple addresses.
  • Some oversized or heavy items have additional shipping charges and may not be
    available for UPS Two-Day or overnight delivery.
  • Add one business day for orders placed after 12 pm (EST).

    International/Canadian Shipping Methods
    All international deliveries must pass through customs, which might affect your delivery date. Any government or regional taxes or duties are your responsibility and are not included in the shipping charges.

     

     

    Postal Service Air (1 to 4 weeks)
    Postal service air orders are processed in our warehouse facilities within 2 business days. These orders are then delivered within 1 to 4 weeks, allowing time to clear customs.

     

     

    Postal Service Express (4 to 7 business days)
    Postal service express orders are processed and picked up for delivery as soon as possible. You should receive your order within 4 to 7 business days, allowing time to clear customs.
    • Email Confirmations
    Customers receive an order confirmation and a shipment confirmation email with each order. Shipment confirmation emails include UPS tracking numbers.
    Questions
    If you have any questions or concerns about our shipping methods or policies please feel free to contact one of our experienced customer service agents at 800.955.0888, email us at cs@bettersex.com or use our Live Help feature.

    Backordered Items
    Backordered items (indicated by an * with the available to ship date) always ship via USPS Bulk Mail after the item arrives in our warehouse. Backorder dates are estimates and may change. Customers receive an email notification when a backordered item arrives in our warehouse.

    UPS requires a signature if an item is $100 or more, if your order has a total of $150 or more and when you are reshipped an item or an order.

    Military
    Military (APO/FPO) customers must use Standard Shipping. No other options are available at this time.

    Alaska & Hawaii
    Two-Day UPS is available for Alaska and Hawaii for an extra charge of $14.00. Next day delivery to Alaska and Hawaii costs an extra $24.00. USPS Priority costs an extra $6.00 to Alaska and Hawaii.
    Puerto Rico, Guam and the US Virgin Islands
    Residents must select USPS Priority service and there is an extra charge of $8.00.
    State Tax/International Customs Charges:
    Residents of North Carolina will be charged sales tax based on the states current rate. We are not responsible for any international tax or custom charges that may be applied upon delivery if you reside in an area outside of the United States.

    Returns

    We want our customers to be 100% satisfied with everything they purchase from the Sinclair Institute and our web site BetterSex.com. Customers may return any merchandise for an exchange or refund within 90 days of their purchase. Shipping and handling fees are not refundable. After 90 Days, defective merchandise will be exchanged for a credit. If an exact replacement is not available, an appropriate substitute may be selected. Please mail returns to:

    S.I.I.
    Department R
    302 Meadowlands Drive
    Hillsborough, NC 27278
    For more information, please visit our returns area.