Additional charges apply for shipments being delivered to multiple addresses.
Some oversized or heavy items have additional shipping charges and may not be available for UPS Two-Day or overnight delivery.
Add one business day for orders placed after 12 pm (EST).
Email Confirmations Customers receive an order confirmation and a shipment confirmation email with each order. Shipment confirmation emails include UPS tracking numbers.
Questions If you have any questions or concerns about our shipping methods or policies please feel free to contact one of our experienced customer service agents at 800.955.0888, email us at cs@bettersex.com or use our Live Help feature.
Backordered Items Backordered items (indicated by an * with the available to ship date) always ship via USPS Bulk Mail after the item arrives in our warehouse. Backorder dates are estimates and may change. Customers receive an email notification when a backordered item arrives in our warehouse.
UPS requires a signature if an item is $100 or more, if your order has a total of $150 or more and when you are reshipped an item or an order.
Military Military (APO/FPO) customers must use Standard Shipping. No other options are available at this time.
Alaska & Hawaii Two-Day UPS is available for Alaska and Hawaii for an extra charge of $14.00. Next day delivery to Alaska and Hawaii costs an extra $24.00. USPS Priority costs an extra $6.00 to Alaska and Hawaii.
Puerto Rico, Guam and the US Virgin Islands Residents must select USPS Priority service and there is an extra charge of $8.00.
State Tax/International Customs Charges: Residents of North Carolina will be charged sales tax based on the states current rate. We are not responsible for any international tax or custom charges that may be applied upon delivery if you reside in an area outside of the United States.
Returns
We want our customers to be 100% satisfied with everything they purchase from the Sinclair Institute and our web site BetterSex.com. Customers may return any merchandise for an exchange or refund within 90 days of their purchase. Shipping and handling fees are not refundable. After 90 Days, defective merchandise will be exchanged for a credit. If an exact replacement is not available, an appropriate substitute may be selected. Please mail returns to:
S.I.I. Department R 302 Meadowlands Drive Hillsborough, NC 27278
For more information, please visit our returns area.
What People Say
“This company is always a class act, and they produce the best sex education videos on the market, using real couples and explicit demonstrations.” Talk Sex with Sue
